Terms of service
REVVEDUPGARAGE
TERMS AND CONDITIONS
For www.revvupgarage.com
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Effective date |
17 July 2026 |
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Business structure |
Sole proprietor |
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Physical address |
Swempie Crescent, Liefde en Vrede, South Africa |
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Legal-notice address |
Swempie Crescent, Liefde en Vrede, South Africa |
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revvedupsouth@gmail.com |
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Phone & WhatsApp |
081 734 1776 |
Please read these Terms carefully before using the website or placing an order.
Consumer-law notice
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Nothing in these Terms is intended to remove, restrict or waive any mandatory right available to a consumer under South African law. Where these Terms conflict with a mandatory legal right, the applicable law takes precedence. |
1. Introduction
These Terms and Conditions govern the use of the RevvedUpGarage website and all purchases made through the online store.
The website is operated under the trading name RevvedUpGarage by Tyron Ramlugan as a sole proprietor in South Africa.
In these Terms, “RevvedUpGarage”, “we”, “us” and “our” refer to the operator of the online store. “Customer”, “you” and “your” refer to any person who accesses the website or places an order. “Product” refers to any building-block set, model kit, accessory, replacement part or other item offered through the website.
By using the website or placing an order, you agree to these Terms and Conditions. If you do not agree, you should not place an order.
2. Important consumer notice
These Terms contain provisions that limit our liability where legally permitted, place certain responsibilities on customers, regulate cancellations, returns and delivery, and explain risks associated with small building-block components.
Remove a right granted under the Consumer Protection Act.
Remove a qualifying cooling-off right under the Electronic Communications and Transactions Act.
Exclude liability for fraud, gross negligence or intentional misconduct.
Exclude liability that cannot legally be excluded.
Avoid responsibility for unsafe or defective products.
Force a customer to waive a mandatory consumer right.
Where these Terms conflict with mandatory South African law, the applicable law will take precedence.
3. Eligibility to use the website
You may place an order only if you:
Are at least 18 years old.
Have the legal capacity to enter into a binding agreement.
Are acting with the involvement and consent of a parent or legal guardian if you are a minor.
A parent or guardian who permits a minor to use the website is responsible for supervising that use. You must provide accurate, complete and current information when placing an order.
4. Nature of our products
RevvedUpGarage sells products including:
Car-inspired building-block sets.
Model vehicle building kits.
Collectible display models.
Mechanical building sets.
Replacement components and building accessories.
Related automotive-themed products.
The specific contents, piece count, dimensions, recommended age, features and warnings applicable to a product will be displayed on its product page or packaging. Products must be assembled only in accordance with their supplied instructions.
5. Product safety and small-parts warning
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IMPORTANT |
Follow all age recommendations displayed on the product page or packaging.
Keep small parts away from babies and young children.
Provide appropriate adult supervision.
Follow the supplied assembly instructions.
Inspect components before use.
Stop using a product if it appears damaged or unsafe.
Keep packaging and plastic bags away from children.
A product displaying a small-parts warning must not be given to a child below the stated minimum age. Products must not be placed in the mouth, swallowed or used for any purpose other than their intended purpose. Nothing in this section limits our responsibility for a product that is defective, unsafe or supplied without legally required warnings.
6. Product descriptions and images
We take reasonable steps to ensure that product descriptions, images and specifications are accurate. However:
Colours may appear differently depending on screen settings.
Packaging may differ between production batches.
Minor design differences may occur.
Dimensions may be approximate where stated.
Product images may show decorative items not included in the purchase.
Supplier packaging may be updated without notice.
The product page will identify the main contents of the product. If a product supplied is materially different from its description, the customer may exercise the rights available under applicable law and our Refund, Return and Cancellation Policy.
7. Vehicle names and third-party intellectual property
Products may be described as inspired by, styled after or visually similar to particular vehicle types or automotive designs. Unless expressly stated otherwise:
RevvedUpGarage is not affiliated with, endorsed by or sponsored by any vehicle manufacturer.
The products are not represented as officially licensed.
Third-party brand names, model names and trademarks belong to their respective owners.
Automotive references are used for descriptive and identification purposes only.
Customers may not reproduce, republish or commercially exploit product photographs, website graphics, product descriptions or other store content without written permission. This clause does not grant RevvedUpGarage rights over third-party intellectual property.
8. Product availability and fulfilment model
Products may be:
Held in stock by us.
Held by a local or international supplier.
Transferred to our fulfilment location after an order is placed.
Ordered from a supplier in response to customer demand.
Availability shown on the website is subject to confirmation. Adding a product to the shopping cart does not reserve it. If a product becomes unavailable after payment, we will notify the customer as soon as reasonably possible and offer an appropriate lawful option, which may include waiting for new stock, selecting an alternative product, or cancelling the affected product for a refund. We will not substitute a materially different product without the customer’s agreement.
9. Pricing
All prices are displayed in South African rand unless clearly stated otherwise. The total amount payable will be displayed before an order is submitted and may include:
The product price.
Delivery charges.
Applicable taxes.
Remote-area courier surcharges.
Any other fee disclosed before checkout.
Customers will not be charged an undisclosed compulsory fee after submitting an order. Prices may be changed at any time before an order is accepted. A price change will not ordinarily affect an order that has already been validly accepted and paid for.
10. Pricing and technical errors
We take reasonable steps to prevent pricing, description and website errors. Where an obvious and genuine error occurs, such as a product being listed at a price that a reasonable customer would recognise as incorrect, we may contact the customer before fulfilment. Depending on the circumstances and applicable law, we may:
Correct the error and ask the customer to confirm the order.
Cancel the affected item before dispatch.
Refund any amount paid for the cancelled item.
This provision will not be used to avoid a valid sale unfairly or because the correct price later becomes less profitable.
11. Payment
Payment methods available to the customer will be displayed at checkout. Payments may be processed by independent payment providers. By submitting payment information, the customer confirms that:
The information is accurate.
The customer is authorised to use the selected payment method.
The customer authorises the payment provider to process the transaction.
Orders may be subject to payment-provider authorisation, identity or fraud checks, transaction limits, verification requirements and security screening. We do not ordinarily receive or retain complete card numbers where a transaction is processed on a third-party payment platform.
12. Reviewing an order
Before submitting an order, customers must be given an opportunity to:
Review the selected products.
Check quantities.
Review the delivery address.
Review the total price.
Correct errors.
Withdraw from the transaction.
The customer is responsible for checking the order carefully before submitting it.
13. Placing an order
Submitting an order constitutes an offer by the customer to purchase the selected products. An automated acknowledgement confirms that the order was received, but does not necessarily mean the order has been finally accepted. An order is ordinarily accepted when:
Payment has been authorised or received.
Product availability has been confirmed.
We begin fulfilment or send confirmation that the order has been accepted.
We may request further information where reasonably required to verify the order.
14. Grounds for refusing or cancelling an order
We may refuse or cancel an order where there is a reasonable basis to do so, including where:
Payment is declined or reversed.
The product is unavailable.
The order contains an obvious pricing or technical error.
The customer provides false or incomplete information.
We reasonably suspect fraud or unlawful activity.
Delivery cannot reasonably be completed to the supplied address.
A legal or regulatory restriction prevents fulfilment.
The order was placed in breach of these Terms.
Where payment has already been received and no lawful deduction applies, the affected amount will be refunded. An order will not be cancelled arbitrarily or for a prohibited discriminatory reason.
15. Delivery timeframe
Our normal estimated delivery timeframe is 8–12 business days after:
Payment has been successfully received.
The payment has cleared where applicable.
The order has been confirmed.
Business days exclude Saturdays, Sundays and South African public holidays. Some products must first arrive at our fulfilment location. Once received, the products are checked, packaged and handed to Aramex for final delivery within South Africa. The delivery estimate includes the ordinary fulfilment and final-delivery process. A different delivery period may apply where it is clearly displayed on the product page before the order is placed.
16. Delivery delays
Delivery may be affected by circumstances including:
Courier delays.
Severe weather.
Public holidays.
Strikes.
Road closures.
Supplier delays.
Import or customs delays.
Remote destinations.
High seasonal volumes.
Incorrect delivery information.
Circumstances beyond reasonable control.
We will make reasonable efforts to notify customers of material delays. If we cannot fulfil an order within the agreed period, the customer may exercise any right to cancel available under applicable law. Where we are unable to supply a product because it is unavailable, we will notify the customer and process the refund required by law.
17. Delivery partner
Aramex is our primary final-delivery courier within South Africa. We may use another reputable courier where:
Aramex does not service the destination.
Another service is more suitable.
Aramex is temporarily unavailable.
Operational circumstances reasonably require a different courier.
The use of a courier does not remove our legal responsibility for delivery while the goods remain at our risk.
18. Delivery addresses
Customers must provide a complete and accurate physical delivery address, including:
Recipient’s full name.
Street address.
Suburb.
City or town.
Province.
Postal code.
Complex, estate or unit details.
Access instructions.
A working telephone number.
We are not responsible for avoidable delays caused by incorrect or incomplete information supplied by the customer. Any reasonable additional courier costs caused by an incorrect address or failed delivery may be charged to the customer where legally permitted.
19. Risk and acceptance of delivery
Products remain at our risk until they have been accepted by the customer or a person reasonably authorised to receive the parcel on the customer’s behalf. Customers should inspect the parcel as soon as reasonably possible. If a parcel appears damaged, opened or tampered with, the customer should:
Photograph the outer packaging.
Photograph the courier label.
Photograph the product and internal packaging.
Retain all packaging.
Contact us promptly.
20. Failed deliveries
A delivery may fail where:
No person is available to receive it.
The courier cannot contact the customer.
The address is incorrect.
Access to the premises is denied.
Security refuses the courier entry.
The recipient refuses a correct and undamaged order.
The delivery location is unsafe.
The customer may be responsible for reasonable redelivery or return costs where the failed delivery resulted from circumstances within the customer’s control.
21. Order tracking
Where available, tracking information will be sent after the parcel has been handed to Aramex or another courier. Tracking information may take time to become active after collection. Courier tracking is supplied for convenience. A temporary lack of scanning information does not necessarily mean that the parcel is lost. Customers should contact us if the order has not arrived within the advertised delivery period.
22. Statutory online cooling-off right
Where section 44 of the Electronic Communications and Transactions Act applies, a customer may cancel a qualifying online purchase:
Without providing a reason.
Without a cancellation penalty.
Within seven days after receiving the goods.
The customer is responsible for the direct cost of returning goods under this cooling-off right. A qualifying refund will be processed within the period required by law. Some transactions are excluded from the statutory cooling-off right, including certain personalised or specially manufactured goods.
23. Returns and refunds
All returns are subject to our separate Refund, Return and Cancellation Policy, which forms part of these Terms. For voluntary change-of-mind returns, we may require that the product:
Is unused.
Has not been assembled.
Has all component bags unopened.
Is complete.
Is in resalable condition.
Includes all manuals, stickers and accessories.
Is returned in its original packaging.
The original-packaging requirement applies to voluntary returns offered by us. It will not be used as an absolute reason to reject a valid statutory claim involving defective, unsafe, incorrect, incomplete or materially misdescribed goods.
24. Defective or unsafe goods
Customers are entitled to products that comply with the quality and safety requirements of the Consumer Protection Act. Where qualifying goods fail to meet those requirements within six months after delivery, the customer may return the goods:
Without penalty.
At the supplier’s risk.
At the supplier’s expense.
Subject to applicable law, the customer may direct us to repair the goods, replace the goods or refund the price paid. Nothing in these Terms reduces those rights.
25. Missing building pieces
Customers should compare the product contents against the supplied instruction manual or parts list. A claim involving missing pieces should include:
The order number.
Product name.
Part number where available.
Colour and quantity of missing pieces.
Photographs of the received contents.
A photograph of the relevant instruction page.
We may offer replacement pieces as a convenient solution. Where the missing pieces amount to a statutory defect or incomplete supply, the customer retains any remedy provided by law.
26. Customer-caused damage
We are not responsible for defects or damage caused after delivery by:
Incorrect assembly.
Assembly contrary to the instructions.
Misuse.
Deliberate damage.
Accidental damage.
Unauthorised alteration.
Exposure to inappropriate heat, moisture or chemicals.
Loss of individual pieces.
Normal wear and tear.
Use for an unintended purpose.
This clause does not apply where the product was already defective, unsafe or damaged when supplied.
27. Repairs
Where a customer chooses a repair under applicable consumer law and the defect is not remedied, or the same or another failure appears within the legally applicable period after repair, the customer may be entitled to a replacement or refund.
28. Promotions and discount codes
Promotions may be subject to additional terms displayed with the offer. Unless otherwise stated:
Promotions cannot be exchanged for cash.
Only one discount code may be used per order.
A discount applies only during its advertised validity period.
Discounts do not apply retrospectively.
Discounted refunds are based on the amount actually paid.
Promotional stock may be limited.
Promotional terms will not remove mandatory consumer rights.
29. Customer accounts
Where customer accounts are offered, the customer is responsible for:
Keeping login credentials confidential.
Preventing unauthorised use.
Providing current information.
Notifying us of suspected unauthorised access.
We may suspend an account where we reasonably suspect fraud, abuse or a security risk.
30. Acceptable website use
Customers and visitors may not:
Use the website for unlawful purposes.
Attempt unauthorised access.
Introduce viruses or malicious code.
Interfere with website operation.
Scrape or reproduce content unlawfully.
Submit false orders.
Use stolen payment details.
Impersonate another person.
Abuse promotional offers.
Submit fraudulent claims.
Infringe intellectual-property rights.
We may restrict access where reasonably necessary to protect the website, customers or business.
31. Reviews and customer content
Where customers submit reviews, photographs, comments or other content, they confirm that:
The content is truthful.
They have the right to submit it.
It does not infringe another person’s rights.
It is not defamatory, threatening, unlawful or misleading.
It does not contain malicious code or confidential information.
The customer grants us a non-exclusive, royalty-free licence to display and use submitted content for operating and promoting the store. We may remove content that breaches these Terms, but we will not manipulate reviews in a misleading manner.
32. Website intellectual property
Unless otherwise stated, website content owned by us includes:
Written product descriptions.
Store graphics.
Page layouts.
Original photographs.
Videos.
Logos.
Marketing copy.
Custom design elements.
This content may not be reproduced, sold, modified or commercially exploited without written permission. Nothing in these Terms transfers ownership of our intellectual property to a customer.
33. Third-party services and links
The website may rely on third parties for:
Shopify hosting.
Payment processing.
Courier delivery.
Analytics.
Email communication.
Product reviews.
Fraud prevention.
Customer support.
Third-party websites and services may have their own terms and privacy policies. We are not responsible for unrelated third-party content or services outside our reasonable control. This clause does not remove our responsibility for service providers where the law makes us responsible.
34. Personal information
We process personal information in accordance with our Privacy Policy and applicable South African data-protection law. Information may be processed for purposes including:
Accepting and fulfilling orders.
Processing payments.
Arranging delivery.
Communicating with customers.
Preventing fraud.
Maintaining legally required records.
Managing returns.
Improving services.
Sending lawful marketing communications.
Customers should review our separate Privacy Policy for complete information regarding collection, use, sharing, storage and rights relating to personal information.
35. Marketing communications
We may send marketing communications only where permitted by law. Marketing messages will identify the sender and provide an appropriate way to unsubscribe or object. Transactional communications, such as order confirmations and delivery updates, are not marketing messages.
36. Website availability
We aim to keep the website available and secure but cannot guarantee uninterrupted access. The website may be unavailable because of:
Maintenance.
Hosting interruptions.
Cybersecurity incidents.
Software errors.
Network failures.
Events beyond reasonable control.
We will take reasonable steps to restore the service.
37. Liability limitations
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IMPORTANT |
Was not reasonably foreseeable when the order was placed.
Results from customer misuse.
Results from failure to follow product instructions.
Results from inaccurate information supplied by the customer.
Results solely from an external website outside our control.
Could reasonably have been avoided by the customer.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, intentional misconduct, death or personal injury where liability cannot legally be excluded, unsafe or defective products where liability is imposed by law, failure to protect payment information as required by law, or any other liability that cannot lawfully be excluded.
38. Product-related harm
South African law may impose liability on producers, importers, distributors and retailers for harm caused by unsafe products, defects, hazards or inadequate warnings. Nothing in these Terms attempts to exclude that liability. Customers must stop using a product and contact us where they reasonably believe it is unsafe.
39. Customer responsibility for unlawful conduct
The customer is responsible for direct loss reasonably caused to us by the customer’s:
Fraud.
Deliberate misuse of the website.
Use of stolen payment details.
Submission of a knowingly false claim.
Unlawful infringement of intellectual property.
Intentional interference with website security.
This clause does not require a customer to compensate us for loss caused by our own negligence, breach of law or misconduct.
40. Events beyond reasonable control
We will not be responsible for delay caused solely by an event beyond reasonable control, provided that we:
Take reasonable steps to reduce the effect.
Inform affected customers where reasonably possible.
Continue performance when reasonably possible.
Such events may include natural disasters, major transport interruption, civil unrest, widespread system failure or government restrictions. If an order cannot be fulfilled within the agreed period, the customer retains any cancellation or refund rights available under applicable law.
41. Complaints
Customers should submit complaints using the contact details below. A complaint should include:
The customer’s full name.
Order number.
Description of the complaint.
Relevant photographs or supporting information.
Preferred contact method.
We will make reasonable efforts to resolve complaints fairly and within a reasonable time.
42. External dispute resolution
If a complaint cannot be resolved directly, a customer may approach an appropriate body, including:
The Consumer Goods and Services Ombud.
The National Consumer Commission.
A provincial consumer affairs office.
The National Consumer Tribunal.
The Information Regulator for privacy complaints.
A competent South African court.
Nothing in these Terms prevents a customer from using a remedy available under law.
43. Governing law
These Terms and all transactions concluded through the website are governed by the laws of the Republic of South Africa. A dispute may be referred to a court, tribunal, ombud or regulator that has lawful jurisdiction. Nothing in this clause removes a consumer’s right to approach a forum available under consumer-protection law.
44. Electronic communications
By using the website or submitting an order, the customer agrees that communications may take place electronically. Electronic communications may include:
Order confirmations.
Invoices.
Payment notifications.
Delivery updates.
Return communications.
Policy notices.
Customer-service messages.
Electronic records may be retained where legally required.
45. Changes to these Terms
We may update these Terms to reflect changes in:
The business.
Website functions.
Delivery methods.
Payment services.
Products.
Applicable law.
The updated Terms will apply from the effective date shown on the website. Terms applicable when an order was placed will continue to govern that order unless the parties lawfully agree otherwise or a change is required by law. We will not retrospectively change Terms in a way that unlawfully reduces an existing customer right.
46. Severability
If a provision of these Terms is found to be unlawful, invalid or unenforceable, it will be modified or removed only to the extent necessary. The remaining provisions will continue to apply.
47. No waiver
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it. A waiver is effective only where it is lawful and clearly communicated.
48. Entire agreement
These Terms must be read together with:
The Refund, Return and Cancellation Policy.
The Shipping and Delivery Policy.
The Privacy Policy.
The Legal Notice.
Any Cookie Notice.
Product-page information.
Product-specific safety warnings.
Promotional terms applicable to an order.
These documents form the agreement between the customer and RevvedUpGarage concerning the online purchase. Where there is a conflict, mandatory South African law takes precedence.
49. Contact information
Questions, complaints, cancellation notices and legal communications may be directed to:
|
Trading name |
RevvedUpGarage |
|
Legal owner |
Tyron Ramlugan |
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Business structure |
Sole proprietor |
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Website |
www.revvupgarage.com |
|
|
revvedupsouth@gmail.com |
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Phone & WhatsApp |
081 734 1776 |
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Physical and legal-notice address |
Swempie Crescent, Liefde en Vrede, South Africa |
Customers should include their order number in correspondence concerning a purchase.
50. Acceptance
By selecting the checkout confirmation, submitting an order or otherwise acting in a manner that clearly indicates acceptance, the customer confirms that they:
Had an opportunity to access these Terms.
Could review and save them.
Had an opportunity to correct the order.
Understand the important notices.
Agree to be bound by the Terms.
Understand that mandatory consumer rights remain unaffected.
Publication and legal-review notice
These Terms are a practical template designed for a South African online building-block store. They do not replace advice from a qualified South African attorney. The store’s actual advertising, checkout process, fulfilment, delivery, return and privacy practices must match the promises made in this document.
Link these Terms, the Shipping Policy, Refund Policy, Privacy Policy and Legal Notice in the website footer and checkout.
Display the 8–12 business-day delivery timeframe consistently on product pages and at checkout.
Display clear age and small-parts warnings on all relevant product pages.
Keep dated copies of the Terms applicable to each customer order.
Use third-party vehicle names, logos and trademarks only in a legally permitted manner.